Thursday, December 9, 2010

Down, down, down, down,down

Yesterday till now the network in our area came tumbling down, big time.  So sweet of my husband to lend me his broadband modem so that i can go blogging. Do you know to  report of a problem you need to be  technically smart. Why? The customer service  will ask 101 question including the brand of your router. But,before you can interact with this officer you need to dial the 1300-customer service. You'll hear a nice lady greeting and guiding you to enter your preference language and the purpose of your call keying the number accordingly. Later on she would apologize stating  all the officers are busy and still busy and the call we made is very important over and over again, poor thing! lucky it was pre recorded or she would have suffered from sore throat. I listened to her  patiently till she went quiet!  ouch..

Then you tried dialing for a  number of times, patiently, until ....Alas, the nice lady  managed to get a human on the other line . Here  starts the exhaustion when you need to give  Your name, your telephone number, your ic no, what light in your d-link blinking, what light is blinking on your router, what colour is it, what package are u having, have u reset that item, this item and so on and so forth. All for the record. As an abiding customer you abide then only you are given the golden ticket the report no. and it doesn't stop there this matter will then be extended to the technical division and a  24 hours window for the problem to be rectified. At least 1 hour is tolerable but given 24 hours is just unbelievable. I've been calling every now and then for an update  but till this entry could not get thru to the customer service and its already passed the 24 hours window!!

We've subscribed to this product to be at par with the technology after it was launched just a few weeks. Like the writing on the billboard " Living the lifestyle of high speed broadband" . To date we have twice changed the router and since then been complaining of the dropped network which occurred every now and then. Every time this big telecommunication company launched a new technology it would never be a perfection let alone near perfect. ALL BARK and NO BITE

Hey, you the provider!! do give us customer satisfaction and please update of the problem! We are eager to know. Load off my chest....ciao..


oakleyses said...

nike free, michael kors handbags, louis vuitton outlet, oakley vault, coach outlet, polo ralph lauren, coach outlet store online, prada outlet, tiffany jewelry, true religion outlet, louis vuitton outlet online, cheap oakley sunglasses, polo ralph lauren outlet, true religion, burberry outlet online, jordan shoes, michael kors outlet online, michael kors outlet online, louis vuitton outlet, red bottom shoes, nike air max, longchamp outlet, tory burch outlet online, ray ban sunglasses, prada handbags, longchamp outlet online, michael kors outlet online, gucci handbags, oakley sunglasses, kate spade outlet, louis vuitton, nike air max, longchamp handbags, christian louboutin outlet, kate spade outlet online, ray ban outlet, chanel handbags, burberry outlet online, coach purses, christian louboutin, michael kors outlet, tiffany and co jewelry, michael kors outlet store, coach outlet, christian louboutin shoes, nike outlet, louis vuitton handbags

oakleyses said...

nike free, nike roshe, timberland, ralph lauren pas cher, longchamp pas cher, north face, michael kors canada, chaussure louboutin, nike blazer pas cher, ray ban uk, hermes pas cher, sac michael kors, louis vuitton, oakley pas cher, louis vuitton pas cher, true religion outlet, scarpe hogan, barbour, nike air max, true religion jeans, north face pas cher, air max pas cher, louis vuitton uk, sac louis vuitton, lacoste pas cher, abercrombie and fitch, nike roshe run, burberry pas cher, nike air force, converse pas cher, new balance pas cher, vans pas cher, hollister, nike free pas cher, sac vanessa bruno, mulberry uk, michael kors uk, lululemon, longchamp, ray ban pas cher, ralph lauren, air max, air jordan, guess pas cher, nike air max, tn pas cher, hollister

oakleyses said...

nfl jerseys, herve leger, canada goose outlet, p90x workout, jimmy choo shoes, giuseppe zanotti, bottega veneta, ugg, celine handbags, reebok shoes, insanity workout, uggs on sale, nike huarache, wedding dresses, soccer shoes, babyliss, canada goose, ferragamo shoes, asics shoes, ugg boots clearance, replica watches, uggs outlet, uggs outlet, mont blanc pens, lululemon outlet, birkin bag, ugg boots, nike roshe, hollister, canada goose outlet, longchamp, mac cosmetics, north face jackets, vans outlet, mcm handbags, north face jackets, chi flat iron, soccer jerseys, nike trainers, ugg outlet, ghd, abercrombie and fitch, canada goose outlet, instyler ionic styler, valentino shoes, beats headphones, marc jacobs outlet, new balance outlet, ugg soldes

oakleyses said...

canada goose, hollister clothing, uggs canada, toms outlet, juicy couture outlet, juicy couture outlet, montre femme, pandora jewelry, louboutin, nike air max, pandora charms, supra shoes, moncler outlet, thomas sabo uk, ray ban, converse, lancel, gucci, replica watches, baseball bats, moncler, ugg, swarovski jewelry, timberland shoes, canada goose, links of london uk, louis vuitton canada, canada goose pas cher, moncler outlet, converse shoes, parajumpers outlet, moncler, air max, hollister, ralph lauren, hollister canada, karen millen, iphone 6 case, wedding dress, vans, moncler, canada goose, swarovski uk, pandora uk, moncler, moncler, oakley, coach outlet

Related Posts Plugin for WordPress, Blogger...

Healthy Body Weight

Body Mass Index