Then you tried dialing for a number of times, patiently, until ....Alas, the nice lady managed to get a human on the other line . Here starts the exhaustion when you need to give Your name, your telephone number, your ic no, what light in your d-link blinking, what light is blinking on your router, what colour is it, what package are u having, have u reset that item, this item and so on and so forth. All for the record. As an abiding customer you abide then only you are given the golden ticket the report no. and it doesn't stop there this matter will then be extended to the technical division and a 24 hours window for the problem to be rectified. At least 1 hour is tolerable but given 24 hours is just unbelievable. I've been calling every now and then for an update but till this entry could not get thru to the customer service and its already passed the 24 hours window!!
We've subscribed to this product to be at par with the technology after it was launched just a few weeks. Like the writing on the billboard " Living the lifestyle of high speed broadband" . To date we have twice changed the router and since then been complaining of the dropped network which occurred every now and then. Every time this big telecommunication company launched a new technology it would never be a perfection let alone near perfect. ALL BARK and NO BITE
Hey, you the provider!! do give us customer satisfaction and please update of the problem! We are eager to know. Load off my chest....ciao..